Customer Service

Specialized Staffing•Mishawaka, IN

1d•Onsite

About The Position

This full-time opening offers a Monday–Friday schedule from 8:00am–5:00pm in a business casual office environment. The role is responsible for coordinating customer service and order processing activities across multiple internal departments to ensure accurate order fulfillment and smooth day-to-day operations. The company is seeking someone who is highly organized, detail-oriented, and comfortable balancing customer communication with production coordination in a fast-paced environment.

Requirements

Previous customer service and order entry experience required
Strong attention to detail, organization, and multitasking abilities
Ability to prioritize and manage multiple orders and deadlines simultaneously
Strong communication and problem-solving skills
Comfortable working cross-functionally with multiple departments
Proficiency with Microsoft Word and Excel
Basic math, inventory tracking, and data comparison skills

Nice To Haves

Associate degree in Business, Sales, or related field preferred
Experience in a print-related, manufacturing, or art/color project environment preferred
Experience coordinating workflows, schedules, and inventory processes

Responsibilities

Handling customer and sales calls/emails regarding order status, updates, and expedited requests
Entering quote requests into the system for new and existing parts
Coordinating prototypes and proposals with internal quoting and art departments
Setting up new finished goods, pricing, work instructions, and customer part numbers in the system
Reviewing new parts and work orders with internal departments prior to production release
Printing and distributing work orders and pick tickets for production teams
Reviewing customer schedules and inventory levels to ensure accuracy and availability
Coordinating production build orders based on forecasts and inventory needs
Assisting with inventory recounts and resolving discrepancies at customer locations
Supporting accurate order fulfillment through detailed workflow and documentation management