Customer Service Writer Rep - Full Time

Total Appliance & A/C Repairs, Inc (DBA Total Repair Pros)•Hallandale, FL

8d•$16 - $18•Onsite

About The Position

We are seeking a dedicated, detail-oriented, and enthusiastic Customer Service Representative / Service Writer to join our team in Hallandale Beach, FL. In this role, you will serve as a primary point of contact for our customers, assessing their needs, dispatching service requests, and delivering exceptional customer care. The ideal candidate possesses strong verbal and written communication skills, thrives in a fast-paced environment, and excels at problem-solving.

Requirements

High School Diploma or equivalent (Required).
3+ years of Customer Service experience (Required).
3+ years of Dispatching experience (Required).
English (Required, fluent written and spoken).
Strong data entry skills with high attention to detail and proficiency with standard office software/computer systems.
Must be able to commute daily or relocate to Hallandale Beach, FL 33009 prior to starting work.

Nice To Haves

Call center or service department experience preferred.
Spanish (Preferred / Highly Desirable).

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat.
Analyze customer needs, evaluate service requirements, and accurately dispatch calls or service requests.
Accurately log customer interactions, service orders, and updates into our system software.
Explain services, pricing, and product details clearly to assist customers in their decision-making process.
Handle inbound sales inquiries, recommend appropriate solutions, and promote additional services when relevant.
Collaborate with team members to streamline workflow processes and assist in onboarding/training new staff on service protocols.