Customer Service - Winner's Circle Staff

Dave & Buster's Inc.•Greenwood, IN

2d•Onsite

About The Position

Our Winner’s Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner’s Circle position requires a strong communicator who will guide our Guests through their Midway experience. This role delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. The Team Member will regularly be required to be friendly and able to smile frequently, work days, nights, and/or weekends as required, work in a noisy, fast paced environment with distracting conditions, read and write handwritten notes, lift and carry up to 30 pounds, move about facility and stand for long periods of time, walk or stand 100% of shift, and reach, bend, stoop, mop, sweep and wipe frequently.

Requirements

Must be at least 16 years of age.
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.

Responsibilities

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving.
Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies.
Brings all areas up to standard.
Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner’s Circle.
Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.