Customer Service Warranty Technician

Hayden Homes LLC•Boise, ID

9d•$60,500 - $68,000

About The Position

As a Hayden Homes Customer Service Warranty Technician, you will ensure quality completion of homes and readiness for New Home Orientations. You will respond to customer warranty requests promptly to ensure the completion of warranty items on time, on budget, and to our quality standards.

Requirements

Proficient in Microsoft Office programs including Word, Outlook, and Excel.
Ability to organize, plan, prioritize and manage multiple tasks in a fast-paced environment.
Ability to work with suppliers, trades, customers, and internal team members to discuss and document requirements/changes, address concerns and provide timely project status.
Ability to creatively solve problems and work under time constraints with minimal supervision.
At least 2 years of construction-related experience and prior customer service experience and/or Warranty experience are strongly preferred.
HS diploma, GED, or equivalent experience required.
Reliable vehicle, valid Driver's License, and insurance required.

Responsibilities

Ensures quality completion of homes by performing quality assurance (QA) inspections prior to the completion of homes. Schedules and monitors QA inspections in accordance with Project Manager schedules.
Conducts New Home Orientations with the customer in conjunction with the Project Manager. Thoroughly explains the use and care of all features of the new home, specific warranty coverage and how to initiate a Service Request. Explains warranty time periods, coverages, and procedures to the customer and documents any remaining defects.
Facilitates all repairs necessary for model and inventory homes to remain in new condition. Inspects all inventory homes after sales turnover has been completed. Generates lists for the Project Manager/Senior Project Manager to complete any concerns or issues.
Addresses customer warranty requests, manages subcontractors, and follows up with customers at regular intervals during the warranty period.
Participates in the rotation of on-call warranty service to respond immediately to after-hours emergency requests.

Benefits

competitive base salary between $60,500 and $68,000 per year along with quarterly bonus opportunities
generous health care coverage including medical, dental and vision benefits for team members and dependents
flexible spending accounts
life and disability insurance
401(k) plan with company match
a team member home purchase discount
accrued paid time off beginning at 3 weeks annually
16 hours of volunteer time off
education reimbursement
career development opportunities