Customer Service Warehouse Associate - Bend, OR

HARDWOOD INDUSTRIES INC•Bend, OR

3d•$22 - $25•Onsite

About The Position

Hardwood Industries, Inc. is seeking a Customer Service / Warehouse Associate for its Bend, OR location. This family-owned company manufactures and distributes premium hardwood products. The associate will provide service to walk-in, telephone, and account customers while supporting daily warehouse, inventory, receiving, and order-fulfillment activities. This role involves processing customer orders and payments, answering product and availability questions, pulling and staging materials, safely loading and unloading products, and maintaining accurate inventory and an organized, safe facility. The position collaborates with sales, operations, drivers, and other locations to meet customer commitments efficiently.

Requirements

High school diploma or equivalent preferred, or a combination of education and relevant work experience.
Customer service, warehouse, building-material, distribution, or order-processing experience preferred.
Ability to communicate clearly and professionally with customers, coworkers, drivers, vendors, and management.
Ability to read and follow order documents, product labels, safety instructions, and written procedures.
Basic math skills, including addition, subtraction, multiplication, division, and the ability to learn linear, square-foot, and board-foot calculations.
Ability to use a computer, telephone, email, Microsoft Office applications, and company order or inventory software; Epicor experience is preferred.
Ability to obtain and maintain company forklift authorization and safely operate assigned equipment.
Dependable attendance, attention to detail, sound judgment, teamwork, and the ability to manage changing priorities.

Nice To Haves

Epicor experience is preferred.

Responsibilities

Greet customers professionally in person and by telephone and promptly determine their product, order, or service needs.
Provide accurate information about hardwood lumber, sheet goods, mouldings, flooring, sundry items, availability, lead times, and related services.
Enter routine orders, prepare required documentation, collect and document payments, and route questions or exceptions to the appropriate salesperson or manager.
Support account managers by processing orders, communicating order status, researching product options, and helping customers when assigned sales personnel are unavailable.
Communicate customer concerns, shortages, damaged material, returns, pricing questions, and unresolved issues promptly to the appropriate manager or salesperson.
Follow up on staged or pending pickup orders and help maintain an orderly customer pickup area.
Pull, verify, label, package, band, and stage customer orders using order documents and established handling methods.
Safely load customer vehicles and company or common-carrier trucks while protecting people, equipment, and material.
Receive and unload inbound material; compare product and quantities to receiving documents and report discrepancies or damage.
Identify stock by item number or SKU, species, grade, dimension, and product type as training permits; place material in assigned storage locations.
Operate forklifts, pallet jacks, carts, banding equipment, and other authorized material-handling equipment in accordance with training and company safety rules.
Complete inventory moves, mapping, counts, adjustments, and related transactions in Epicor or other company systems as authorized.
Monitor stock locations and report shortages, misplaced items, damaged products, or inventory discrepancies promptly.
Restock customer service and warehouse areas and maintain clear aisles, organized racks, and safe product flow.
Follow all company safety rules, forklift requirements, PPE requirements, material-handling procedures, and emergency practices.
Inspect orders for accuracy and visible quality concerns before release, pickup, or shipment.
Use proper lifting techniques and request assistance or mechanical help when loads cannot be handled safely.
Maintain clean work areas free of debris, trip hazards, loose banding, and obstructions.
Report injuries, incidents, near misses, equipment concerns, property damage, and unsafe conditions immediately.
Participate in cross-training, inventory activities, continuous improvement efforts, and other duties assigned to support the Bend operation.