CSR WAREHOUSE II - SSC

Mohawk Industries•Northwood, OH

1d•Onsite

About The Position

Dal-Tile, a subsidiary of Mohawk Industries and the largest manufacturer of tile and natural stone in the United States, is seeking an exceptional Customer Service/Warehouse Associate to join their TEAM. This role provides a variety of support, including servicing walk-in customers, completing sales transactions, and performing material handling duties such as receiving, loading/unloading material, pulling/assembling customer orders, and conducting inventory checks. The position may involve the daily use of forklift and/or crane equipment. Dal-Tile offers a family-friendly work environment, a commitment to promoting from within, unique benefits, and supports employees in maintaining a productive life outside of work.

Requirements

HS diploma or equivalent experience
1+ years of customer service experience
1+ years of warehouse experience
Forklift Experience
Organization skills
Math skills
Time management skills
Computer skills
Detail-oriented
Customer service skills
Safety conscious

Responsibilities

Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
Addresses and resolves customer complaints (returns and order errors).
Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, preparing various performance reports, updating customer master file and creating vendor orders.
Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
Waits on customers and prepares sales slips.
Produces daily sales reports.
Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts.
Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
Operates crane forklift equipment.
Maintains clean and organized facility by sweeping, trash removal, restroom cleaning and general office maintenance, etc.
Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
Performs other related duties as required.