Warehouse Associate

Dal-Tile • Lubbock, TX

4d

About The Position

Dal-Tile is seeking a Customer Service/Warehouse Associate to support the operation of a Countertop location. The role combines walk-in customer service, sales transactions, office administration, order processing, receiving, inventory control, and warehouse material handling. Daily duties may include operating forklift and/or crane equipment. The associate is also responsible for maintaining a clean, organized, and safe facility and performing other related duties as required.

Requirements

• High school diploma or equivalent experience.
• At least 1 year of customer service experience and warehouse experience.
• Competencies include organization, math, time management, computer skills, attention to detail, customer service, and safety-consciousness.
• Ability to regularly lift 15–30 pounds and, at certain times, safely lift up to 70 pounds; items longer than 36 inches or weighing more than 70 pounds require a team lift.
• Ability to perform the described physical activities, including standing, using and reaching with hands and arms, walking, stooping, kneeling, crouching, or crawling.

Nice To Haves

• Crane forklift experience.

Responsibilities

• Serve walk-in customers; help determine order requirements; answer inquiries; provide samples and product-selection assistance; complete sales transactions and accept payments.
• Address and resolve customer complaints, including returns and order errors.
• Process payments and receipts; reconcile DSRs and the cash box; prepare bank deposits; balance petty cash; prepare performance reports; update customer master files; and create vendor orders.
• Enter customer orders, create plant/RDC orders, and complete stock replenishment orders.
• Prepare sales slips and produce daily sales reports.
• Pull and assemble customer orders; check outbound orders for accuracy and completeness; conduct inventory checks and daily cycle counts; restock and label vendor products; maintain displays; and move, store, and replenish materials.
• Receive and unload inbound materials; process inbound shipments and stock materials; process customer returns; and notify management about damaged shipments for freight claims.
• Operate crane and forklift equipment.
• Maintain a clean and organized facility, including sweeping, trash removal, restroom cleaning, and general office maintenance.
• Follow safety rules and report accidents, unsafe conditions, and unsafe acts to management.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED