Customer Service/Warehouse Associate

Mohawk Industries•San Diego, CA

4d•Onsite

About The Position

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The Customer Service/Warehouse Associate will need to be responsible for providing a variety of support, such as servicing walk-in customers, completing sales transactions in conjunction with material handling duties, such as receiving, loading/unloading material, pulling/assembling customers’ orders, and conducting inventory checks. This position may involve daily use of forklift equipment. Expected base pay rates for the role will be between $18.76 and $23.40 per hour at the commencement of employment. Compensation and range may vary by location. Final base pay is determined based on job-related factors such as work location, skills, experience, education, and training, consistent with applicable state and local laws. Base pay is one component of the total compensation package, which may also include incentive compensation, commissions (if applicable), discretionary bonuses, short- and long-term incentives, and company-sponsored benefits.

Requirements

HS diploma or equivalent experience
3+ years of customer service experience
3+ years of warehouse experience
Organization
Math
Time management
Computer skills
Detail oriented
Customer service
Safety conscious

Responsibilities

Waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
Addressing and resolving customer complaints (returns and order errors).
Processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updating the customer master file, and creating vendor orders.
Entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
Waiting on customers and preparing sales slips.
Producing daily sales reports.
Pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
Receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
Operating forklift equipment.
Maintaining a clean and organized facility by sweeping, removing trash, cleaning, and performing general office maintenance, etc.
Maintaining a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
Performing other related duties as required.