Customer Service Warehouse Associate

Ewing Outdoor Supply•Suwanee, GA

3d•$18 - $21•Onsite

About The Position

Ewing Outdoor Supply is seeking a Customer Associate and Delivery Driver for their Suwanee branch. The ideal candidate will have a passion for customer service and safety, with the ability to work efficiently in a fast-paced distribution warehouse. This role involves serving contractors and customers, with responsibilities including delivery and warehouse tasks. The position requires the ability to flex and lift 50-70 lbs, and will also involve working at the sales counter to build skill sets and product knowledge. Ewing Outdoor Supply is a family-owned company with over 100 years of experience in the green industry, emphasizing hard work, employee growth, and having fun.

Requirements

Valid driver’s license
Good driving record with no traffic violations
Ability to lift 50-70 pounds
Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head.
Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Basic math skills
Excellent communication skills, capable of building trusting relationships
Ability to perform in fast-paced environments
Excellent organizational and time management skills
Reliable transportation

Nice To Haves

Bilingual (English/Spanish)
Prior green industry and landscape experience
Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
Proven work experience as a Customer Service Associate, Sales Associate, or similar role.
Knowledge of inventory stocking procedures

Responsibilities

Go the extra mile to engage customers
Greet and direct customers
Provide accurate information (e.g. product features, pricing and after-sales services)
Answer customers’ questions about specific products/services
Conduct price and feature comparisons to facilitate purchasing
Cross-sell products
Ensure racks are fully stocked
Manage returns of merchandise
Coordinate with your team to provide excellent customer service (especially during peak times)
Inform customers about discounts and special offers
Provide customer feedback to the Store Manager
Stay up-to-date with new products/services
Deliver a wide variety of items to different addresses and through different routes
Follow routes and time schedule
Load, unload, prepare, inspect and operate a delivery vehicle
Ask for feedback on provided services and resolve clients’ complaints
Inform customers about new products and services
Follow DOT regulations and safety standards
Prior Outdoor Supply Industry Experience
Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head.
Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Basic math skills
Be able to lift 50-70 pounds
Excellent communication skills, capable of building trusting relationships
Ability to perform in fast-paced environments
Valid driver’s license
Excellent organizational and time management skills
Good driving record with no traffic violations