Customer Service & Vendor Relations Specialist

DRNS CORP•New York, NY

17h•$20 - $25

About The Position

Branded Originals is looking for a Customer Service & Vendor Relations Specialist to serve as the central point of contact between our customers, sales team, and vendors. This is a relationship-driven role at the heart of our operations: you'll keep orders moving, keep customers informed, and keep vendors accountable from quote to delivery. We process roughly 750 purchase orders a year — about 15 per week — so the workload is steady and very manageable. What matters most to us isn't just experience; it's finding someone who wants to grow with us and become a real part of the team for the long haul.

Requirements

2–5 years of experience in purchasing, order management, or a related coordination role
Strong communicator who's comfortable working with customers, sales reps, and vendors daily — by phone and email
Highly organized and detail-oriented; you catch the small errors before they ship
Proactive follow-up instincts — you don't wait to be asked
Comfortable managing multiple open orders and priorities at once
Someone looking for a long-term home, not a stepping stone

Nice To Haves

Experience in the promotional products / branded merchandise industry is a plus, but not required

Responsibilities

Follow up with customers on outstanding payments and art approvals
Track open orders and proactively resolve holdups before they become problems
Keep customers and sales reps informed on order status
Handle custom quote requests from our sales reps
Coordinate with vendors to gather pricing, product options, and turnaround times
Deliver accurate, timely quotes back to the sales team
Generate and verify purchase orders for accuracy (pricing, quantities, artwork, ship dates)
Manage the full PO lifecycle from creation through delivery
Provide post-PO vendor support: confirmations, proof approvals, production tracking, and issue resolution