Customer Service VA

Native Pest Management

2d • Remote

About The Position

Native Pest Management is seeking a polite, professional Customer Service Virtual Assistant (VA) to join their team. This role involves providing outstanding service to customers by answering questions, handling complaints, and troubleshooting issues with pest control services. The VA will manage a high volume of inbound and outbound calls, aiming to create a positive experience for each caller. Key duties include understanding the reason for calls, addressing concerns, and providing accurate and efficient responses. This is a remote-only position.

Requirements

• Previous customer service experience preferred
• Strong high-speed Wi-Fi
• Good microphone/headset
• Good camera
• Call center experience strongly preferred
• Experience with customer relationship management (CRM) software strongly preferred
• Working knowledge of office software
• Entry-level knowledge/skill proficiency with Google Suite including Gmail, Google Sheets, Google Docs, etc
• Must be able to type at a minimum of 50WPM and 90% accuracy. (A typing test will be conducted)
• Exceptional written, verbal, and interpersonal communication skills
• Bilingual in English/Spanish is preferred.
• Exceptional English language proficiency, with precise pronunciation and highly effective conversational skills, to ensure clear, confident, and professional communication with customers.

Responsibilities

• Handle many inbound calls to current and potential customers
• Identify the needs of customers, resolve issues, and provide solutions
• Identify and escalate issues to supervisors as needed
• Schedule and plan services and appointments
• Respond in a timely manner to customer calls, texts, voicemails and emails
• Answer calls from potential new clients and schedule our sales team to meet with them for free inspections
• Assist management, technicians and salespeople with day-to-day requests
• Collect service payments from customers and call/text/email past due accounts
• Communicate regularly with field technicians to coordinate service schedules and times

Benefits

• 10 days of paid time (PTO) during the first year
• 6 US Holidays
• Paid Training
• Employee Referral Bonus
• Aguinaldo Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed