CUSTOMER SERVICE TIER I (TULSA)- Non Safety Sensitive

Mathis Home•Tulsa, OK

14h•Onsite

About The Position

Primarily responsible for providing effective customer service to all customers by utilizing excellent, in-depth knowledge of company products. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Needs to be able to work in a fast-paced environment and have good communication skills. Perform any other duties as directed by management.

Requirements

Ability to repetitively use arms, hands and fingers.
Ability to communicate effectively with team members.
Positive attitude when working with customers.
Customer service experience preferred.
Knowledge of employment and merchandise handling procedures.

Responsibilities

Provide timely and accurate information to customers' requests and concerns.
Assist customers, sales, and delivery drivers with purchases.
Handle inbound calls and face-to-face interaction with customers regarding warranties and returns.
Order all parts for missing hardware, legs, finials, upholstery/leather replacement panels.
Follow up with the factory on outstanding service orders to update status.
Work the non-sellable report to eliminate items waiting on parts.
Partner with sales associates to meet and exceed customer service expectations.
Organize and manage multiple priorities.
Maintain the office appearance by keeping everything neat and clean.
File the daily invoices.
Perform any other duties as directed by management.