Customer Service I

Johnson County Kansas•Olathe, KS

12d•$21 - $28•Onsite

About The Position

The Johnson County District Attorney’s Office is seeking a qualified individual to fill the position of Customer Service Technician. This role is responsible for providing front-line customer service and administrative support.

Requirements

High school diploma or equivalent is required.
May require KS/MO driver’s license, depending on department or agency.
Experience may be substituted for degree.
Education may be substituted for experience.
All County employees may be called upon to assist other departments in a declared emergency situation.
Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.

Nice To Haves

One year of customer service; one year of cashiering or money handling experience are preferred.
Ability to communicate effectively in English and Spanish is preferred.

Responsibilities

Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash and checks collected.