Customer Service Technician

Mattamy Homes • Scottsdale, AZ

10d • Onsite

About The Position

Mattamy Homes is the largest family-owned homebuilder in North America, with over 45 years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the U.S., Mattamy is represented in 11 markets. The Customer Service Technician will perform new homeowner orientations and customer service, develop constructive and helpful working relationships with homeowners, conduct 30-day and 11-month walk-throughs with homeowners, and follow up on work orders. This role also involves scheduling and working with vendors and sub-contractors to complete warranty service work. Additional responsibilities will be discussed.

Requirements

• Prior experience in customer service/contractor management
• Strong customer service skills in dealing with homeowners
• Must have strong written and verbal communication skills
• Ability to work at locations across the division
• Must have a valid driver’s license and personal transportation
• High level of physical effort in walking, climbing, lifting, sweeping, plus manual dexterity
• Work normally requires moderate to high level of visual effort in operating machinery, using various power tools, hand tools and equipment
• Proficient in Microsoft Outlook, Excel and Word
• Knowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting
• Knowledge of various tools and equipment

Nice To Haves

• Experience in residential/commercial construction customer service or warranty or hands on light repair work
• Bachelor’s degree, Construction or related program a plus
• BuildPro scheduling software experience a plus

Responsibilities

• Perform new homeowner orientations and customer service
• Develop a constructive and helpful working relationship with homeowner
• Conduct 30 day and 11-month walk-throughs with Homeowners and work order follow up
• Schedule and work with vendors and sub-contractors to complete warranty service work
• Additional responsibilities to be discussed

Benefits

• 3 weeks of company paid vacation
• 1 week of company paid time off
• 1 week of sick time
• 1 wellness day
• Health, Dental and Vision Insurance
• Life Insurance and Short/Long Term Disability
• Flex Spending
• 401K with Company Matching
• Tuition Reimbursement
• Entertainment Discounts
• Employee Home Ownership Program
• Company-wide Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level