Customer Service Technician

Carrier•Warwick, RI

1d•$35,500 - $71,500•Onsite

About The Position

Customer Service Technician About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. This role will provide professional, effective and efficient technical support for all Viessmann products in the Warwick, RI area.

Requirements

High school diploma or GED.
Minimum of 2 years of experience with Hydronic heating, Refrigeration, HVAC systems, or mechanical systems industry.
Competent computer skills, strong working knowledge of Microsoft PowerPoint, Office applications and/or Google applications.
Analytical thinking, inspection and diagnostic focused problem-solving skills.
Demonstrate excellent customer service skills, with the ability to communicate effectively with customers and team-members in a professional manner.
Able to work independently, personable, and enjoys interacting with people.
Ability to read and comprehend piping and wiring diagrams.
Experience working with multimeters, manometers, combustion analyzers, and other common technical tools.

Nice To Haves

Graduate of a Technical College or University with a focus on mechanical or electrical engineering technology preferred.
Experience with HVAC systems analysis preferred.
Strong written and verbal communication skills, along with the ability to work and promote teamwork.

Responsibilities

Provide customer service / technical support for Viessmann commercial and residential boilers, burners, controls, components, indirect fired water heaters, air-handling units and heat pumps.
Document all customer interactions / technical support in Salesforce Service Cloud CRM.
Internal and external customer service / technical support is provided through responding to calls through the call center, email, and responding to field questions in technical chat rooms.
Use available systems and technology to guide and assist contractors with knowledge-based troubleshooting, advising and resolving field issues.
Assist in repair protocol and procedures including accurate service records and reports.
Communicate with Product Engineering on a regular basis to report product service issues.
When required, participate in telephone and field support outside of normal business hours including weekends and holidays.
Assist in the development and delivery of seminars, webinars, hands-on product training, short technical videos and workshops for internal and external customers.
Additional tasks and functions may be required.