Customer Service Technician

Carrier•Lewisburg, TN

8d•$35,500 - $71,500•Onsite

About The Position

The Customer Service Technician (Champion) – Tier 1 plays a vital role in delivering an exceptional customer experience by serving as a primary point of contact for customer inquiries and transactional support. This role is ideal for individuals who thrive in a fast-paced, high-volume environment and are motivated to build and advance a career in customer service. The Tier 1 Associate is responsible for managing customer interactions across multiple channels, including phone, email, and written communications. The successful candidate will demonstrate strong problem-solving skills, sound judgment, and the ability to provide tailored solutions while maintaining efficiency, accuracy, and professionalism.

Requirements

High School Diploma or GED.
Minimum of 6 months of customer service or call center experience.
Excellent verbal and written communication skills, with the ability to interact professionally and effectively with customers and internal teams.
Demonstrated ability to manage multiple priorities effectively and maintain strong time management in a deadline-driven environment.
Demonstrated ability to deliver consistent service while maintaining process accuracy, responsiveness, and accountability.
Intermediate proficiency in Microsoft Excel.
Familiarity with SAP, Salesforce, or other order management and customer relationship management systems.

Nice To Haves

Associate degree (AA, AS, or equivalent two-year post-secondary education) preferred.
Minimum of 2 years of customer service or call center experience.

Responsibilities

Serve as a first-line customer support representative, managing a high volume of inbound calls and cases (approximately 60–70 per day) while maintaining a positive and professional demeanor.
Respond to customer inquiries via phone and email, ensuring timely, accurate, and customer-focused resolutions.
Process customer transactions and order entries in SAP in accordance with company policies and established procedures.
Manage and resolve customer cases using Salesforce, including monitoring daily reports and ensuring proper documentation and closure.
Provide customers with options and alternative solutions aligned with their specific needs and circumstances.
Partner with Tier 2 support teams by supplying accurate transactional details and ensuring seamless issue escalation when required.
Maintain consistent follow-up with customers to ensure resolution satisfaction and issue closure.