Customer Service Technician
SJV Construction Services Inc dba San Joaquin Valley Homes•Visalia, CA
•$40,000 - $60,000•Onsite
About The Position
This role supports homeowners by managing warranty claims, coordinating with subcontractors, and performing light finish work as needed. The ideal candidate brings technical expertise, strong communication skills, and a passion for delivering excellent service.
Requirements
- High school diploma or equivalent; associate degree or technical certification in construction technology preferred.
- Minimum 2+ years of solid experience in customer service, building maintenance, or the construction industry.
- Knowledge of residential construction practices, materials, scheduling, and warranty processes.
- Certification in construction inspection, quality control, or related technical areas.
- Proficiency in CRM software and Microsoft Office applications.
- Ability to perform independent on-site inspections and communicate technical information clearly.
- Bilingual skills preferred to support a diverse customer base.
Nice To Haves
- Technical skills
- Bilingual abilities
Responsibilities
- Provide responsive, prompt customer service to homeowners, resolving warranty issues and coordinating repairs.
- Collaborate with subcontractors to ensure timely and high-quality service delivery.
- Perform light finish construction work and on-site assessments as needed.
- Manage warranty claims and conduct product defect analysis.
- Maintain accurate records using CRM software and Microsoft Office tools.
- Ensure compliance with construction codes, safety regulations, and quality standards.
Benefits
- Medical, dental, and vision insurance.
- Base life insurance is provided at no cost to employees.
- Voluntary plans for life, accidental, hospital, long-term disability, and critical illness coverage.
- Flexible Spending Accounts: Available for healthcare and dependent care.
- 401(k) plan with employer match.
- PTO accrual program and company holidays.
- Gym membership and wellness program.
- Opportunities for education, training, and development.
- Discounts on new homes and products from preferred suppliers.
- Collaborative and supportive team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
