BD / Sales and Marketing -Customer Service Technician

Implement4•Las Vegas, NV

5d•Onsite

About The Position

The Customer Service Technician – Water Mitigation plays a critical role in delivering timely, compassionate, and professional service to customers affected by water damage. This field-focused position centers on managing referral-based leads, conducting property inspections, and guiding homeowners through every step of the mitigation process with clarity and empathy. The ideal candidate is a self-driven technician who excels in high-pressure environments, builds trust quickly, and prioritizes customer satisfaction and job accuracy. With a strong emphasis on performance and growth, this role offers a clear path to higher earnings, leadership opportunities, and long-term career advancement within a rapidly expanding restoration company. The position is ideal for individuals with field service experience in mitigation, plumbing, construction, or related trades who are passionate about service and problem-solving.

Requirements

Solid understanding of property damage and repair processes
Proven ability to communicate clearly and compassionately during stressful situations
Confidence in conducting property inspections and identifying mitigation needs
Strong interpersonal and relationship management skills
Ability to follow through on commitments and manage multiple tasks efficiently
Willingness to participate in on-call rotation (approximately 7-12 days per month)
Self-driven mindset focused on customer satisfaction and job completion
Experience in water mitigation, restoration, plumbing, HVAC, construction, or field service roles is highly beneficial
Valid driver’s license and reliable transportation

Responsibilities

Manage end-to-end customer experience for water mitigation jobs, from initial contact to job completion
Run referral-based leads with a customer-first mindset
Conduct thorough property inspections to assess damage and determine mitigation needs
Clearly explain the mitigation process, timelines, and next steps to customers
Build trust and rapport with homeowners, property managers, and referral partners
Address customer concerns and objections with empathy and professionalism
Secure signed work authorizations to enable job production
Maintain consistent, positive communication throughout the job lifecycle
Coordinate seamlessly with internal operations and field teams after the sale
Provide timely follow-up and feedback to ensure customer satisfaction
Participate in on-call rotation (approximately 7-12 days per month)
Support company expansion into new markets through consistent, high-quality performance