Customer Service Technician II-Full time-Dubuque

Trinity Health•Dubuque, IA

12d•Onsite

About The Position

Join the MercyOne Family! We are looking to hire a Customer Service Technician II. At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliative care and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home. In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Requirements

Effective written and verbal communication skills.
Good interpersonal skills.
Able to work independently with limited supervision and exercise good decision-making skills.
Ability to work with a diverse population of all age groups and in settings that may be less than desirable to the employee.
Able to organize, prioritize and function in a fast-paced environment and adapt to changes while maintaining efficiency and composure.
Completes work in a timely and accurate manner
High school diploma or equivalent.
Current operator’s license with a good driving record.

Nice To Haves

Knowledge or background in home medical equipment preferred.

Responsibilities

Performs duties related to delivery, set-up, installation and/or fitting of home medical equipment (HME).
Ensures equipment is appropriate and safe for home use by the client/caregiver and instructs client/caregiver on use of equipment following manufacturer’s guidelines, regulatory standards, and home medical equipment policy/procedure.
Assures that the proper documentation is obtained from the client and paperwork is completed in a timely and accurate manner.
Must demonstrate the characteristics of excellence in customer service to positively promote MercyOne to all customers.