Customer Service Technician I
About The Position
The Customer Service Technician I is an entry-level technical support role focused on product evaluation, failure analysis support, documentation, and customer service. This position works closely with senior technicians, engineers, and customer support personnel to learn SENS products, processes, and troubleshooting methods. This role begins with in-house product evaluation and service support activities and develops into broader technical customer support responsibilities over time. The ideal candidate is customer-focused, organized, technically curious, and interested in developing hands-on troubleshooting skills within an industrial electronics environment.
Requirements
- High school diploma or equivalent.
- Strong customer service and communication skills with an interest in technical troubleshooting and electronics.
- Basic computer proficiency and ability to learn internal software systems.
- Strong organizational skills and attention to detail.
- Ability to work collaboratively in a team environment.
Nice To Haves
- Mechanical or electrical aptitude.
- Previous customer service, technical support, repair, manufacturing, or electronics experience.
- Technical certification or vocational training.
Responsibilities
- Support the evaluation and processing of returned products and customer service requests.
- Assist with basic troubleshooting, product inspection, and documentation activities.
- Maintain accurate service records, reports, and customer documentation within company systems.
- Communicate professionally with customers, field personnel, sales teams, and internal departments.
- Assist with incoming customer inquiries and help route requests appropriately.
- Support ticket management activities including documentation quality and follow-up communication.
- Work closely with senior technicians and engineering teams to learn troubleshooting processes and product operation.
- Help identify recurring issues and communicate trends to internal teams.
- Support general customer service and technical support activities as assigned.
Benefits
- Paid Time Off
- Paid holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term and long-term disability
- Life insurance
- 401(k) plan with immediate vesting
- Employee referral program
- Free gym with 24/7 access
- Free Electric Vehicle charging
- Breakfast and Lunch Café
- After hours Grab & Go snacks
- Basketball court
- Walking paths
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
