Work at Home - Seasonal Customer Service/Technical Support

Foundever® • Remote, Any

162d • Remote

About The Position

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation. Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Requirements

• Strong communication skills, including the ability to navigate between screens while assisting customers
• Problem-solver with a can-do attitude
• Enjoy working independently and with a team
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must be able to complete a pre-employment background check with satisfactory results
• Work activity must be performed in a quiet and distraction-free location within the home
• Associates must have access to highspeed internet service through a hard-wired connection (i.e., via ethernet cable)

Nice To Haves

• Flexibility of a seasonal role, with the opportunity to become permanent

Responsibilities

• Drive customer satisfaction through inbound service calls, email, and/or chat
• Troubleshoot & resolve end user issues (technical support)
• Respond to inquiries related to account details, products, and services
• Navigate through multiple systems and tools when helping customers
• Recommend product solutions for unique customer needs

Benefits

• Working from home
• Computer equipment provided
• Full-Time Schedule
• $16/hour
• Hands-on, 100% paid training
• Internal Mobility (84% of our managers are promoted within)
• Employee discounts
• Referral bonuses
• EverBetter wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED