Customer Service Technical Support
LINC SYSTEMS LLC•Westfield, IN
•$23 - $27•Onsite
About The Position
The Customer Service Technical Support Specialist serves as a key liaison between customers, Technical Service Representatives (TSRs), the Equipment Team, and internal service operations. This position will be responsible for quoting, scheduling, ERP and Service LINC activity, and project management.
Requirements
- Strong organizational skills
- Strong communication skills
- Strong problem-solving skills
- Experience with scheduling and dispatching
Nice To Haves
- 2-3 years of customer service, technical support, service coordination, or project administration experience
Responsibilities
- Parts quoting and ordering for TSRs
- Technical Service quoting
- Schedule reactive service calls and new project installations
- Obtain customer PO’s during initial communications
- Manage Technical Service calendar
- Service LINC administration to include: Enter service calls, SAP order numbers, Send completed tickets for invoicing, Follow up on tech review and repair tickets, Maintain equipment records
- Scheduled Maintenance: maintain records and prepare quotes and agreements
- Equipment Team Support: Manage installation activity on Equipment Project View, Schedule kick-off calls, Assist with rental, demo, leasing, and placement agreements
- Responsible for ISN compliance, order manuals
- Utilize SAP, LINC360, Service LINC, Power Bi, and internal shared drives
- Work with Technical Service Customer Service team to enter service calls
- Support quoting, ordering, and equipment installations as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
