Customer Service Team Trainer, Geisinger Health Plan ( Eastern Standard Time Zone resident )
About The Position
The Senior Trainer serves as an advanced training resource, bridging the gap between Trainer and Lead Trainer roles. This position delivers training, assists in curriculum development, and provides mentorship to trainers while supporting departmental initiatives. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Requirements
- High School Diploma or Equivalent (GED)
- Minimum of 3 years-Relevant experience
- Communication
- Customer Retentions
- Customer Service
- Service Request Management Process
Nice To Haves
- Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).
Responsibilities
- Deliver training to new hires and experienced staff across multiple lines of business.
- Assist in developing and refining training materials, agendas, and resources under the direction of the Lead Trainer.
- Conduct follow-up evaluations and provide feedback to trainees and trainers.
- Mentor and support trainers in instructional techniques and classroom management.
- Participate in planning and preparation of educational programs.
- Collaborate with Lead Trainer to maintain consistency in training content and standards.
- Collaborate with vendors to maintain positive training relationships.
- Collaborate with WFM to ensure accountability with attendance, competency and vendor relations.
- Provide input on updates to training materials based on policy and procedure changes.
- Conduct quality audits of trainers and report findings to Lead Trainer.
- Support health plan-wide implementations and system enhancements.
- Maintain training rooms and equipment.
- May lead small-scale projects or specialized training sessions as assigned within and outside GHP.
Benefits
- healthcare benefits for full time and part time positions from day one
- vision
- dental
- domestic partners
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
