Customer Service Team Operator

Armstrongs•Greenville, SC

7d•Onsite

About The Position

Becklar Enterprise Monitoring is one of the fastest-growing alarm monitoring companies in the nation, located in Greenville, SC. Our mission is to save lives, protect property, and inspire peace of mind every day by monitoring burglar, fire, medical, and IOT alarms with the fastest response time in the industry. At Becklar, We Care F.I.R.S.T., which means we're Fun, Innovative, value Relationships, work to Serve each other and the community, and operate as a Team to extend Trust to those around us. Join us, and you'll have the opportunity to be a hero! Becklar offers the only SMART Critical Event Protection Platform, delivering critical event monitoring and response solutions through a comprehensive suite of lifesaving and life-enhancing technologies. This platform uniquely provides customizable and comprehensive safety solutions to offer unmatched protection to People, Property and Employees through any endpoint. Advanced AI technologies are unified with skilled operators in the platform to provide industry-leading services across diverse sectors, including video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response. Designed for action in urgent situations, the Becklar Smart Critical Event Platform delivers swift intervention in the moments that matter.

Requirements

Must be 18 years of age or older with a high school diploma or GED
Must be available to work Day/Early morning shifts
Ability to type a minimum of 40 wpm.
You must be willing to work 1 weekend day each week or every other weekend.
You also must be willing to work holidays.
Ability to make a 6 month commitment to work here.
Must be able to pass a 2 week fully-paid training class.
Must be able to pass a pre-employment drug test and background check.

Nice To Haves

Prior customer service experience preferred.

Responsibilities

Process alarm signals quickly, accurately and professionally while managing stressful situations.
Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties.
Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly.
Accurately document all responses for the alarm on the computer.
Learn and use new software to complete multiple tasks.
Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.

Benefits

Growth opportunities
Tuition reimbursement up to $1,000+/year.
Free mental health assistance
401k match for all employees!
A FUN team, company parties, weekly pay days, professional development, and more!
Competitive compensation and opportunities to share in our success
Comprehensive health benefit plans to support you and your wellbeing
401(k) retirement plan with company contribution
Inclusive parental leave designed to support all parents and caregivers
Wellbeing and lifestyle perks to support personal growth, connection, and balance
Generous PTO so you can recharge, give back, and take care of what matters most