Customer Service Team Member

City of West University Place•Houston, TX

2d•Onsite

About The Position

Team Members are responsible for assisting with opening and closing identified facilities and amenities. Team Members will be responsible for registration transactions, membership transactions, facility reservations, waitlist enrollment and facility and class inquiries. Administrative duties will be assigned as needed. We pride ourselves on the provision of excellent customer service. It is imperative that our staff treats everyone with the utmost courtesy and respect. All staff must have positive attitudes and enjoy interacting with the public. Position is considered "Essential Personnel" which requires being on duty to respond during emergency situations including but not limited to natural or man-made disasters.

Requirements

Experience in the customer service industry, with cash management responsibilities preferred.
Must possess CPR and AED certifications, or have the ability to obtain these certifications within forty-five days of employment start date.
Applicants must be able to pass a background check, a drug screen, physical exam, and a reference check.

Nice To Haves

Experience in the customer service industry, with cash management responsibilities preferred.

Responsibilities

Demonstrate regular and timely attendance at work as scheduled and report to work free from the effects of illegal substances or alcohol. Must not be impaired due to use of prescription medications.
Perform CPR and AED as needed.
Wear name badge at all times while on duty.
Responsible for providing superb customer service to members, customers and guests.
Meet and greet customers, assisting them and directing them to the proper swim lesson, class, room or facility.
Personalize the experience for all guests.
Handle customer issues and complaints professionally and in a timely manner.
Exhibit positive attitude and "can do mentality" during all in-person interactions.
Speak clearly, friendly with detailed information during phone interactions.
Send email communications that is clear, concise, and polite with detailed and specific information
Provide correct information to customers.
Demonstrate thorough knowledge with and able to effectively communicate all programs and activities offered through the Parks and Recreation Department, to citizens and other customers
Monitor electronic display systems and cameras in all areas of the facilities.
Set-up and tear-down tables and chairs for classes, trainings and/or meetings or any other activity as directed.
Facilitate electronic registration and revenue transactions for walk-in fees, membership sales and activity registrations at the Recreation Center or Colonial Park Pool.
Inspect and ensure facility cleanliness by performing janitorial and maintenance duties as needed including but not limited to: taking out trash, cleaning restrooms, vacuuming or sweeping floors, etc.
Inspect and ensure general availability, safety and operation of facility items including but not limited to: facility furniture, equipment, supplies, weight room equipment, computers, TV monitors, plumbing, gates, doors/locks and any other equipment as directed.
Check pool chemicals such as chlorine and PH levels and reporting on routine basis.
Maintain a clean, neat and orderly work station(s).
Enforce and adheres to facility rules and regulations.
Organization, completion and payment of rentals.
Ensure software information is kept updated, accurate and secure.
Contribute to the creation of promotional materials. (Flyers, signs, banners, etc.)
Support equipment/supply inventory, lost and found maintenance, and other organization.
Assist with special event planning as assigned.
Camp registration forms are complete; binders are ready for camp directors.
Ensure voicemail messages have been returned and customer follow-up has been facilitated.
Complete timecard properly.
Other duties as assigned.