Retail- Seasonal Customer Service Team Member
About The Position
This role focuses on delivering friendly customer service, assisting customers in finding products, and ensuring a fast and efficient checkout experience. Responsibilities include unloading trucks, stocking merchandise, and maintaining store recovery standards to uphold the brand promise. The position also involves assisting with online order fulfillment (BOPIS and SFS), participating in inventory processes, and supporting safety and loss prevention programs. Team members are expected to adhere to standard operating procedures and company policies, interact respectfully with others, and promote the company's vision and values. Cross-training in Custom Framing is also a component of this role.
Requirements
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
- Must be at least sixteen (16) years or older.
Nice To Haves
- Retail and/or customer service experience preferred
Responsibilities
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Other duties as assigned
Benefits
- 401(k) with employer match
- Employee Assistance Program
- Medical coverage
- Dental coverage
- Vision coverage
- Telemedicine services
- Flexible spending accounts
- Commuter benefits
- Tuition assistance
- Adoption assistance
- Various voluntary insurance options
- Employee discounts
- Access to partner discount programs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
