PT Customer Service Team Member

Michaels Stores • Plano, TX

2d • Onsite

About The Position

This position is responsible for delivering friendly customer service, assisting customers in shopping the store, and ensuring a fast and friendly checkout experience. The role also involves completing truck unloading, merchandise duties, and maintaining store recovery standards to uphold the brand promise. Additionally, team members will engage customers about the Rewards program and Private Label Credit Cards, educate them on the Voice of Customer (VOC) survey, and assist with Omni channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). The role requires participation in truck unloading, stocking, and planogram (POGs) processes, as well as performing merchandise recovery, maintenance, and store recovery to ensure a well-merchandised and in-stock store. Store In Stock Optimization (SISO) and AD set duties may also be assigned, along with supporting shrink and safety programs. Team members must adhere to Standard Operating Procedures (SOPs) and Company programs, execute Company policies, and interact positively and respectfully with others, promoting the organization's vision and values. This role is cross-trained in Custom Framing selling and production, with other duties as assigned. Applicants must be at least sixteen (16) years or older.

Requirements

• Retail and/or customer service experience preferred
• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
• Michaels requires all team members in this role to be at least sixteen (16) years or older.

Nice To Haves

• Cross trained in Custom Framing selling and production

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Benefits

• health insurance (medical, dental, and vision)
• paid time off
• tuition assistance
• generous employee discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed