Customer Service Team Leader

VIBRANT WORKS•Cannon AFB, NM

1d•Onsite

About The Position

The Customer Service Team leader is responsible for providing quality and efficient customer service to shoppers through the daily management of a team of employees to include motivating, recognizing, coaching, and training them.

Requirements

High school diploma or equivalent required
1-2 years retail/wholesale experience dealing with office/stationary products or equivalent
3 years’ experience in general business and office skills
Excellent computer skills, including MS Word, Excel and PowerPoint, with emphasis on Excel.
Ability to operate most standard office equipment
Knowledge of computer systems CounterPoint and ERP
Effective written and verbal communication skills
Knowledge of Retail Sales Operations
Ability to coordinate and prioritize a variety of administrative tasks

Responsibilities

Be proficient in all aspects of customer service to include e-commerce and Vibrant Works products
Evaluate and improve productivity of Customer Service/e-Commerce team
Ensure all Customer Service/e-Commerce employees are cross trained
Ensure all customer orders are processed in a timely manner – corrective action is taken when expectations are not met
Reach maximal customer satisfaction and minimal customer complaints
Assist in set up and maintaining e-commerce website
Prepare and distribute reports showing e-commerce performance
Set up new vendor accounts and set up and maintain new item prices in database
Maintain good vendor relationships with all e-commerce vendors
Sourcing for Special Customer Requests
Serve as first Point of Contact for customer service employees
Ensure all CS related information sheets are updated in a timely manner
Serve as primary Point of Contact for unique requirements or complex issues
Assume additional responsibilities, perform additional duties, and complete special projects as assigned
Gather all necessary information from various sources to prepare reports
Demonstrate and embodies our values: Be Limitless, Be Resilient, Be People Centered, Be a Team, and Be Trustworthy