Customer Service Team Leader

Flutter Entertainment Plc•Laguna Niguel, CA

3d•Onsite

About The Position

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our Paddy Power offers, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting! We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions.

Requirements

Proactive and motivated individual.
Passionate about achieving results.
Ability to meet shop goals and targets.
Attitude is key.

Nice To Haves

Experience in the betting industry.

Responsibilities

Engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere.
Promote Paddy Power offers, ensuring that each customer enjoys their time with us.
Exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in.
Host customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions.
Assist customers to place bets through various channels, such as our betting terminals, and in-shop transactions.
Maintain excellent shop presentation standards to create an inviting atmosphere for customers.
Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
Adapt to different situations while remaining customer-focused.
Fulfill social responsibility duties by adhering to established guidelines and regulations.