Customer Service Team Lead
Culinary Depot•Spring Valley, NY
•$75,000 - $90,000
About The Position
Culinary Depot is a national distributor of foodservice equipment and supplies serving restaurants, institutions, and commercial kitchens. The Customer Service Team Lead runs our post-sale service department — the team of service coordinators who keep customers up and running after the sale.
Requirements
- 2–4 years in customer service, support, or service coordination
- Some experience leading people (shift lead, senior rep, or team lead)
- Highly organized, high-urgency, strong follow-through
- Comfortable holding vendors accountable while staying professional and empathetic with customers
Nice To Haves
- Foodservice equipment or field service experience
Responsibilities
- Lead the service coordinators' day-to-day: triage cases, keep response and resolution times tight, and drive down aging cases
- Be the escalation point for complex or sensitive customer issues
- Hold vendors, technicians, and Authorized Service Agents to their commitments and timelines
- Track vendor performance, warranty claims, and reimbursements
- Build simple, repeatable processes and automate busywork so cases don't slip
- Own the team's numbers: response times, open cases, vendor delays, resolution times
- Coach the coordinators and set a culture of urgency and ownership
Benefits
- health insurance
- 401(k) with company match
- paid time off
- paid holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
