Customer Service Team Lead

Schneider National • Green Bay, WI

1d • Onsite

About The Position

Schneider is seeking a Customer Service Team Lead in Green Bay to be responsible for handling all customer-facing processes, systems and equipment used for daily operations. The Customer Service Team Lead will also resolve problems, build solid working relationships and manage escalations involving Schneider’s customers.

Requirements

• Have strong written and oral communication skills.
• Able to manage multiple priorities.

Nice To Haves

• Associate degree preferred.
• Two years of customer service experience preferred.

Responsibilities

• Provide process and technology training to other team members.
• Work with teams across the organization to analyze and optimize business processes.
• Effectively communicate with internal and external customers.
• Act as the team lead and subject matter expert for problem resolution and escalation processes.
• Provide support and back up to the Customer Service Manager.

Benefits

• Medical, dental and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree