Customer Service Team Lead

Eastern Fence•Fort Mill, SC

6d•Onsite

About The Position

Responsible for supporting the CSR team and helping customers by providing product/service information, quoting, placing/scheduling orders and resolving issues. Monitor CSR’s workloads, customer concerns and order rate entry to ensure efficiency is met. The ideal candidate will have a strong background in sales with a focus on customer services. If you are passionate about delivering excellence, we encourage you to apply and become a valued member of our team.

Requirements

Excellent written and verbal communication skills
Bi-lingual in Spanish helpful
Self-motivated team player with strong communication skills.
Must possess good time management and effective decision-making skills.
Ability to work independently in a fast-paced environment.
Ability to work under pressure.
Must be proficient in MS Office. (Outlook, Word and Excel)
Ability to operate general office equipment
Excellent communication skills, able to communicate confidently and professionally at all levels.
Organization, Data Entry Skills, General Math Skills, Analyzing Information, Attention to Detail, Thoroughness, Verbal Communication.

Nice To Haves

Associate degree or college education preferred.
Previous experience in customer service, sales, or other related fields preferred.
INFOR knowledge highly desirable

Responsibilities

Handle customers’ inquiries by email, phone or in person.
Quoting, placing, and scheduling orders provided by large customer base.
Provide information about the products and services.
Resolve customer issues and concern.
Develop and maintain a knowledge base of the evolving products and services.
Maintaining and growing customer relationships.
Monitor team order entry and process.
Distribute workload efficiently.
Maintain positive and professional relationships with teams and customers.
Attend meetings and provide sales updates.
Assist in any administrative capacity when needed.
Crosstrain on other responsibility to cover other positions responsibilities when needed.
Assisting management with special projects if needed.