Customer Service Team Lead - Automotive
About The Position
The primary purpose of the Customer Service Team Leader is to act as the tactical lead on all issues pertaining to achieving the monthly S&OP plan within the market, leading tactical aspects of market-specific projects, and being the primary liaison between CSSRs and the Customer Service Supervisor, and supervising the CSSRs within the market. This includes tactical management of bookings to maximize order level, trial/new business oversight, new product creation, leading change within the team, training of new personnel, and CSSR desk coverage when team members are not available. The team leader is also a crucial first step on the help chain for CSSR issues. Additionally, the Customer Service Team Leader is accountable for working across business units and departments to develop and implement new processes for the market and flow paths. The incumbent recognizes that accident and injury prevention are equal in importance to production, quality, delivery, recovery, and cost control. The incumbent accepts the responsibility to work safely and promote safety consciousness among other employees.
Requirements
- Access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. §730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Authorizations from the relevant government agency may be required to meet export control compliance requirements.
Responsibilities
- Act as the tactical lead on all issues pertaining to achieving the monthly S&OP plan within the market
- Leading tactical aspects of market-specific projects
- Being the primary liaison between CSSRs and the Customer Service Supervisor
- Supervising the CSSSs within the market
- Tactical management of bookings to maximize order level
- Trial/new business oversight
- New product creation
- Leading change within the team
- Training of new personnel
- CSSR desk coverage when team members are not available
- Serve as the first step on the help chain for CSSR issues
- Work across business units and departments to develop and implement new processes for the market and flow paths
- Work safely and promote safety consciousness among other employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
