Customer Service Team Lead and Key Holder
About The Position
The Customer Service Team Lead / Key Holder supports daily store operations by assisting management, providing leadership to the customer service team, and ensuring staff deliver exceptional service and support a positive customer experience. The Customer Service Team Lead is responsible for coordinating the work activities of seasonal sales associates and student workers including training of store operating policies and procedures as well as day-to-day store operations. This role includes opening the store, overseeing staff during shifts, and maintaining operational standards. The Team Lead acts as a role model for customer service, sales, and teamwork.
Requirements
- Prior retail or customer service experience required
- Ability to handle cash and follow financial procedures accurately.
- Dependable, responsible, and able to work flexible hours (including evenings, weekends, and holidays).
- Ability to lift/move up to 20 pounds and stand for extended periods.
- All offers of employment are contingent upon the successful completion of a criminal background check satisfactory to Brown.
Nice To Haves
- leadership experience preferred
Responsibilities
- Open the store, including securing cash, alarms, and overall facility safety.
- Perform daily operational tasks such as cash handling
- Ensure the sales floor is organized, clean, and fully stocked.
- Assist in enforcing store policies and procedures.
- Lead by example in providing excellent customer service and driving sales.
- Delegate tasks, monitor completion, and provide coaching and feedback to team members.
- Support onboarding and training of new staff.
- Act as the manager-on-duty in the absence of store management.
- Greet, assist, and engage with customers in a professional and friendly manner.
- Resolve customer concerns and escalate issues when necessary.
- Maintain a positive and welcoming store environment.
- Support sales goals by motivating the team and promoting upselling/cross-selling techniques.
- Monitor performance on shift and communicate opportunities for improvement.
- Ensure compliance with visual merchandising standards.
Benefits
- Please review additional information on the Benefits of Working at Brown.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
