Customer Service Team Coordinator

Printpack•Greensburg, IN

1d•Onsite

About The Position

Printpack Inc is seeking a qualified candidate to fill the position of Customer Service Team Coordinator, located in Greensburg, Indiana. The Customer Service Team Coordinator will lead a team of Customer Demand Analysts (CDAs), providing support, training, and mentorship, and will help coordinate between CDAs, the larger Customer Service organization, and an array of internal and external customers. The position will report to the Customer Service Manager.

Requirements

Excellent customer service, interpersonal and communication skills; ability to transfer skills and knowledge to other associates through training and mentoring.
Strong problem-solving capacity and ability to make independent, sound decisions; ability to take ownership of customer service issues and follow through to resolutions.
Experience as a CDA and/or supervisory experience

Nice To Haves

Packaging (or packaging-related) industry, preferred
A college degree in a related discipline, preferred but not required

Responsibilities

Lead and motivate a team of Customer Demand Analysts in accordance with the Company’s Core Values and Expectations of Leaders, and in alignment with the Customer Service Strategy.
Participate in the recruiting, selection, training, and development of customer service team members.
Provide guidance to Customer Demand Analyst to support overall goals of the group.
Foster team dynamics within the assigned team and the Customer Service organization as a whole.
Ensure flawless execution on behalf of Printpack and our customers
Ensure timely and error-free item, order, and release processing across CDAs, and implement and reinforce planning best practices where possible to proactively manage accounts
Monitor overaged inventory for the team, and work with CDAs to establish strategies to reduce overaged inventory exposure.
Monitor data integrity and Prism item and order clean-up for the team’s group of customers.
Manage and maintain an assigned set of accounts as primary CDA.
Foster a Customer-Focused environment across Printpack
Develop and support initiatives to improve customer collaboration and service levels across functions.
Align and collaborate with other key departments (Sales, Operations, Product Development, Material Management and Plant associates) for improved customer satisfaction.