Customer Service Support
Imperial Dade•Hialeah, FL
•Onsite
About The Position
The Customer Service Support will interact with customers, process orders, and provide information in response to customers’ inquiries, concerns, and requests about our products and services.
Requirements
- High school diploma, GED, or equivalent
- Customer service and data entry experience
- Must be fully fluent in English and Spanish (written and verbal)
- Proficiency in MS Office and familiarity with using other software
- Excellent communication skills
Responsibilities
- Answer customers’ calls in a prompt, friendly, and professional manner
- Interface with customers by telephone, electronically, or face-to-face
- Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions
- Optimize fill rates by providing substitutions for out-of-stock or discontinued items
- When necessary, escalate customer information, problems/needs, and requests to the customer service manager
Benefits
- medical
- dental
- vision
- 401(k) program with company match
- life insurance
- generous paid time off package
- educational reimbursement
- paid family leave
- adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
