Customer Service Support Team Lead- Westminster, CO

Krayden Inc. • Westminster, CO

1d

About The Position

The Customer Service Support Team Lead plays a pivotal role in ensuring that the Customer Service Support Team remains responsive to customer and internal requirements in a timely manner. This position serves as a liaison between vendors, customers, and internal departments.

Requirements

• 3–5+ years of experience in customer service, customer support, or a related role, preferably in a distribution or manufacturing environment.
• Strong problem-solving and conflict resolution skills, with the ability to make sound decisions independently.
• Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization and with external customers.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and accuracy.
• Prior leadership or team lead experience with demonstrated ability to train, mentor, and develop employees.

Responsibilities

• Train new employees on internal processes before transitioning them to their dedicated positions.
• Mentor team members to elevate the skill level of the entire group.
• Recommend and implement process improvements.
• Initiate dispute resolution and engage sales as needed using independent judgment.
• Facilitate problem-solving within the department and support team members with complex issues.
• Actively contribute ideas and improvements to management regarding ERP, quality, and process enhancements.
• Build and maintain lasting relationships with customers through proactive communication.
• Participate in customer meetings and conference calls to resolve issues.
• Maintain a working knowledge of Krayden operations and other departments.
• Work closely with Customer Service, Supply Chain, and Inventory Management to resolve issues and improve processes.
• Demonstrate ownership, urgency, and responsiveness in supporting internal sales and service-related requests.
• Ensure compliance with departmental and company-wide standards (AS/ISO, TCP, Export Control).
• Perform other duties as assigned in support of management and departmental goals

Benefits

• Medical, Dental, Vision Care & Life insurance
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• 401(K) Retirement Plan
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed