Customer Service Support Specialist

Sumitomo shi Cryogenics Of America Inc • San Jose, CA

1d • Onsite

About The Position

This position works under limited supervision and is responsible for ensuring that company and customer quality standards are regularly met. Using proven time management skills, the qualified incumbent skillfully adapts to a changing business environment while independently prioritizing responsibilities with an appropriate level of urgency. The Customer Support position works independently to process customer and internal orders for products and services. Solves problems, anticipates issues and makes correct decisions based on a variety of situations. He/she owns and provides in-bound customer service for Semiconductor Division via telephone and email.

Requirements

• High School Diploma or equivalent
• Minimum of three (3) years of related work experience
• Minimum of three (3) years of demonstrated customer service experience, self-starter with stellar customer service skills.
• Minimum of three (3) years demonstrated hands-on experience with ERP systems
• Solid understanding of common industry standard business practices as they relate to Purchase Order Review, Sales Orders, and Order Management.
• Intermediate to advanced Microsoft Office proficiency is required in Word, Excel, PowerPoint and Outlook email and Teams.
• Above average and demonstrated customer service, organizational and communication skills (written, verbal, active listening and interpersonal) are required. Demonstrated ability to actively listen, effectively read and comprehend, write, and clearly speak in English and interface with internal and external customers.
• Ability to work onsite under limited supervision and use own initiative.
• Must be able to independently multi-task and work in a fast-paced environment where communication and problem solving are essential to meeting the customer’s needs and expectations on a regular basis.
• Excellent attention to detail and proven organizational skills.
• Excellent time management skills and ability to prioritize work effectively while consistently meeting deadlines.
• Proven ability to influence and maintain positive working relationships.

Nice To Haves

• college degree in business or marketing desired but not required
• Epicor experience is a plus

Responsibilities

• Perform administrative activities associated with customer operations, including accurately entering sales orders/purchase orders into the company ERP system, updating and maintaining records, documentation, and reporting. This will require financial and basic technical acumen.
• Review and prepare shipping documents, which may include coordination with international partners to meet all customer needs and expectations.
• Create and maintain customer files with proper documentation in electronic folders.
• Maintain a cooperative partnership with Sales, Operations, and all company departments to provide timely support.
• Provide timely responses to customer queries and customer feedback and escalate as needed to the management team.
• Develop and maintain a working knowledge of products, order fulfillment policies and procedures, contractual requirements, export policy compliance, and basic accounting processes.
• Attend and actively participate in departmental meetings and informational conference calls.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED