Customer Service Support - Menomonee Falls, WI
About The Position
At Ace Precision, we manufacture mission-critical components for the aerospace industry—where precision, responsiveness, and reliability matter every day. As a Customer Service Support Specialist, you’ll play a key role in supporting our customers and internal teams by ensuring accurate, timely order management and communication. This position is ideal for someone who thrives in a detail-driven environment and enjoys collaborating across teams to deliver exceptional service. If you’re a Customer Service Support Specialist who excels at keeping projects organized and supporting cross-functional teams, you’ll thrive in our fast-paced, innovation-driven workplace. Be part of a company that supports the aerospace industry—where your work truly matters. You will find a collaborative, team-oriented culture with strong cross-functional partnership, opportunities to grow your skills in ERP systems, data analysis, and supply chain processes, and a fast-paced environment that values continuous improvement and problem-solving. This workplace is committed to quality, safety, and doing things the right way.
Requirements
- High school diploma or general education degree (GED)
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Strong attention to detail and ability to stay highly organized
- Excellent communication skills and a collaborative mindset
- Reliability and commitment to meeting attendance and performance expectations
Responsibilities
- Gather, review, and organize all documentation related to new and existing customer orders
- Process orders, RMAs, credit memos, and miscellaneous charges accurately within the ERP system
- Manage order entry, acknowledgements, and performance metrics across customer portals and internal systems
- Download, analyze, and update Excel data to track forecasts and communicate order changes
- Partner with sales, shipping, and customer support teams to resolve order issues, including status updates, availability, and contract questions
- Adapt to customer-specific requirements such as portal usage, communication expectations, and order workflows
- Review customer contracts to ensure compliance and identify opportunities for improved efficiency or profitability
- Monitor customer scorecards, reconcile discrepancies, and report on performance metrics
- Identify and support improvements to order management processes and tools
- Contribute to team success by supporting additional tasks and initiatives as needed
Benefits
- Competitive pay
- Medical, Dental, Vision, Short-Term & Long-Term Disability, and Life Insurance
- 401(K) Match up to 8%
- Paid Vacation & Personal Time
- 9 Paid Holidays
- Paid Parental Leave
- Wellness Program Reimbursements
- Employee Assistance Program
- Tuition Reimbursement
- Company meals, events, and parties!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
