Customer Service Support Specialist - TS/SCI with Polygraph
General Dynamics Information Technology•Chantilly, VA
•Onsite
About The Position
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. Our work depends on a Customer Service Support Specialist joining our team. You will help ensure today is safe and tomorrow is smarter.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
- TS/SCI with Polygraph Security Clearance
- U.S. Citizenship Required
- 3 + years of related experience
- Information Technology (IT) Support
- Microsoft Office
- Microsoft Windows
Nice To Haves
- Demonstrated experience with the Sponsor’s IT security guidelines and policies
- Demonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders
- Demonstrated experience with basic knowledge of Project Management concepts and principles
- Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
- Demonstrated experience with transferring data between different systems
Responsibilities
- Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
- Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies
- Demonstrated experience with requirements management
- Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment
- Demonstrated experience with oral and written communication skill
- Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders
- Demonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-date
- Demonstrated experience with the Sponsor’s IT security guidelines and policies
- Demonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders
- Demonstrated experience with basic knowledge of Project Management concepts and principles
- Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
- Demonstrated experience with transferring data between different systems
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- Variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- A vision plan
- A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- Full flex work weeks where possible
- A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
