Customer Service Support Representative

JOHN W STONE OIL DISTRIBUTOR LLC•Houston, TX

5d•Onsite

About The Position

John W. Stone Oil Distributor, LLC is seeking a Customer Service Support Representative (CSSR) to provide proactive and extraordinary service to all external and internal customers. This role involves maintaining a professional and positive attitude, creatively and efficiently solving customer issues, and proactively managing customer stock transfer orders (STOs). The CSSR will professionally handle all incoming calls, meet or exceed department expectations and metrics, and take ownership of customer problems, identifying root causes and implementing corrective actions. The position requires general knowledge of the product line and pricing schedules, efficient communication with the production team regarding inventory, and entering/tracking customer orders in the system. Additionally, the CSSR will support other CSRs with customer invoicing and portal processing, and be responsible for Tote Tank tracking. This role may involve other responsibilities assigned by management or executive leadership.

Requirements

Interpersonal skills that allow interacting with a broad profile of colleagues in different functional areas.
One to three years of Customer Service experience in a fast-paced environment.
Proficient in MS Office suite with a strong emphasis on Excel and the ability to learn new software.
High school equivalent
Must have excellent communication skills
Must be able to work both independently and as part of a team.

Responsibilities

Provides proactive and extraordinary service to all external and internal customers.
Maintains a professional and positive attitude.
Creatively and efficiently solves customer issues.
Proactively manages customer stock transfer orders (STOs).
Professionally handle all incoming calls, meeting or exceeding the Customer Service expectations and metrics.
Handles, resolves, and takes ownership of all internal and external customer problems.
Identify the root causes of problems and takes corrective action.
Problems are closed with calls to customers to ensure the highest level of customer satisfaction.
General knowledge of the product line and pricing schedules.
Efficiently communicate with production team on in-house inventory, volumes, and levels.
Entering and tracking customer orders in the system.
Supports CSR’s with customer invoicing and customer portal processing.
Responsible for Tote Tank tracking.
Performs all other responsibilities as may be assigned by management.
Other duties that may be requested by Director, Supervisor or Executive Management as needed.