Customer Service Support Rep, Maintenance

CHN Housing Partners • Cleveland, OH

2d • Onsite

About The Position

CHN HOUSING PARTNERS Customer Service Support Rep, Maintenance We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve. CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services. We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address. Please click here to learn more about our Core Values and how they drive our mission and define who we are. Learn More about CHN Housing Partners’ Benefits by clicking here! CHN offers HSA and PPO Medical Plans (including dental and vision options), Vacation, Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid Company Holidays; Life Insurance; 401K Plan, Tuition Reimbursement, and more. Position Summary: The focus of this position will be to provide exemplary customer service to CHN residents, contractors, internal and external partners, and vendors. The rate of pay for this position is $19.00 per hour (FLSA Non-Exempt)

Requirements

• High school diploma or equivalent
• 3-5 years of customer service experience
• Bi-Lingual (Spanish, English)
• Great computer skills; MS Excel and Word
• Great communication and customer service skills
• Ability to work in a fast-paced environment
• Must have valid driver’s license, current automobile insurance, and access to reliable personal vehicle.

Responsibilities

• Answering calls from residents, contractors, technicians and property managers
• Scheduling work orders for technicians, contractors and manger inspections
• Communicating with technicians in the field as needed
• Calling residents for appointment reminders and follow-up quality control calls
• Following up on contractor work orders
• Scheduling utility services
• Downloading PMV information and score sheets
• Assisting with subsidy work orders and scheduling
• Other duties as assigned.

Benefits

• HSA and PPO Medical Plans (including dental and vision options)
• Vacation, Personal and Sick Leave
• Paid Maternity/Paternity/Adoption Leave
• Paid Company Holidays
• Life Insurance
• 401K Plan
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED