Customer Service Support Entry Level

Jacobs Solutions Inc. • Fort Myers Beach, FL

28d

About The Position

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. Your impact At Jacobs, we challenge what is currently accepted, so we can shape innovative and lasting solutions for tomorrow. Through the delivery of our operations and maintenance services, you'll make it simpler and more seamless for our municipal clients to operate safely and efficiently, empowering communities to focus on what matters most to them - people. As a Customer Service Support Entry Level, you'll join a collaborative team ensuring that our clients can deliver their services - uninterrupted. Based in Pembroke Pines, FL, you'll have the opportunity as a customer service representative to perform a variety of tasks in the Customer Service Operations Center. You'll contribute to the success of our program by engaging with customers to support their needs in managing their utility accounts with the City of Pembroke Pines. Under the general supervision of the Assistant Customer Service Manager or other administrative superior, incumbent is responsible for a variety of routine clerical duties relating to the maintenance and adjustment of customer accounts and related records; the opening and closing of utility accounts; and receiving and maintaining records of payment of bills, taxes and fees. Work requires considerable facility in resolving customer concerns through skillful customer communication and interaction but is performed according to established and well-defined procedures. Work involves extensive contact on the telephone and in person with members of the general public, the Utility Building Office employees, and with employees of other City departments. Work is performed under close supervision and may be checked by a supervisor daily.

Requirements

• High School Diploma or GED; plus one (1) year of general clerical/customer service experience, preferably in a large volume operation or closely similar public contact work as may be required by the particular position; or an equivalent combination of education, training, and/or experience.

Nice To Haves

• Proficient in use of computer software including but not limited to Microsoft Word, Outlook
• Minimum typing speed of fifty (50) words per minute
• Reading comprehension and ability to perform arithmetic computations
• Attention to detail and ability to follow directions
• Must be able to use a telephone and communicate effectively

Responsibilities

• Open new utility accounts and initiate new service; close accounts when required
• Answer customer inquiries and concerns over the counter, via email or by telephone.
• Assist customers to resolve account problems including billing errors.
• Schedules and updates payment arrangements for customers; estimates bills for customers; calculates and records credit adjustments and additional bills; sends notices of delinquent accounts as needed; generates duplicate bills as needed; etc.
• Adjust utility bills for billing errors, leaks, pool fills, vacation, garbage, and other authorized routine purposes according to procedures or as directed.
• Prepares and processes work orders for verified readings, leak tests, low water pressure, meter replacement and/or repair, tum-off, etc.; coordinates with other departments for completion of work as needed.
• Initiate meter check reads and meter bench tests, meter turn-ons and turn-offs when required.
• Receives, opens, sorts and distributes incoming mail;
• Files records and reports and performs related clerical work as assigned.
• Performs other related job duties as assigned.

Benefits

• Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision and basic life insurance, 401(k) plan, paid time off (allocated plans start date 17 days per calendar year), seven paid holidays, one floating holiday, and caregiver leave and the ability to purchase company stock at a discount as well as legally mandated benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees