Customer Service Supervisor - Portage, IN

Kirby Risk • Portage, IN

2d • Onsite

About The Position

We’re seeking a motivated leader who is passionate about developing people, strengthening teams, and embodying customer service excellence! At Kirby Risk Electrical Supply, our Customer Service Supervisors play a critical role in driving branch success through customer service, employee development, operational effectiveness, and collaborative leadership.

Requirements

• High School Diploma/GED
• 5+ years of relevant work experience in wholesale industry
• 3+ years of strong interpersonal leadership and customer contact skills
• Knowledge of electrical products and their applications
• Strong written, verbal, and interpersonal communication skills
• Committed to best practices for leadership competencies, people development, and learning
• Detail-oriented with excellent organizational abilities
• Ability to lead by example, promote morale, goal setting and demonstrate teamwork
• Computer skills and aptitude; Microsoft Office

Nice To Haves

• Forklift experience is a plus

Responsibilities

• Foster a culture of accountability, teamwork, and employee engagement that encourages growth and continuous improvement
• Monitor branch scheduling to ensure adequate staffing for daily operational needs
• Select, train, mentor, coach, and conduct performance reviews to promote employee development
• Partner with branch leadership on employee selection, onboarding, and assimilation in the branch culture
• Create and cultivate relationships with other branches, departments, customers, and vendors to drive collaboration and support branch success
• Proactively resolve customer issues by identifying solutions and coordinating appropriate resources to minimize disruptions and maintain customer confidence
• Manage all branch operations including Sales Support, Warehouse, Counter, Inside Sales, and Delivery Drivers to maintain continuity and operational effectiveness
• Guarantee the customer counter experience by following planogram standards and maintaining displays, ensuring a clean, organized, and professional customer-facing environment
• Promote a safe work environment and ensure compliance with company safety practices and procedures

Benefits

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) with company match & Profit Sharing
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED