Customer Service Supervisor

McKesson • Irving, TX

1d • Hybrid

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Make an impact. Lead a team. Help shape the future of healthcare. Current Need McKesson is seeking a Hybrid Extended Care Customer Service Supervisor to join our teams in Irving, TX, Richmond, VA, or Jacksonville, FL. This role is perfect for a dynamic, people‑focused leader who thrives in a collaborative environment and is passionate about developing high‑performing customer service teams. Position Description The Customer Service Supervisor is responsible for leading, mentoring, and developing a team of customer service agents. This leader will foster a culture of collaboration, empowerment, and excellence—ensuring our agents deliver world‑class service to both internal and external customers. This role partners closely with cross‑functional teams, serving as a key resource for escalations and process improvement. On‑Site / Hybrid Expectations In‑office time is required for: New hire training & onboarding Team meetings and engagement events Leadership development and specialized training

Requirements

• 3+ years of subject matter experience including exhibiting leadership capabilities
• 3+ years customer service experience
• 1+ years working in a lead, SME or supervisor capacity within a customer service setting
• Demonstrated team leadership and coaching ability
• Strong client‑facing and communication skills
• Solid understanding of customer service practices, systems, and policies
• Skilled in root‑cause analysis and problem resolution
• Professional written and verbal communication
• High attention to detail; energetic self‑starter
• High school diploma or equivalent required

Nice To Haves

• Associate degree in business or related field preferred

Responsibilities

• Lead all customer service HR functions including recruiting, onboarding, training, scheduling, coaching, performance reviews, and policy adherence.
• Serve as the first point of contact for complex or escalated customer issues.
• Review team performance data and maintain accurate documentation and reports.
• Monitor and manage budget objectives such as overtime and office supply expenses.
• Schedule and conduct monthly team meetings, one‑on‑ones, and corporate communications.
• Participate in required leadership meetings and support department initiatives.
• Maintain strong working knowledge of all tools, processes, and technology used by agents.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED