Supervisor Customer Service

Sotera Health • West Memphis, AR

3h

About The Position

Reporting to the General Manager, the Customer Service Supervisor is responsible for the daily functions of customer service within the Plant. Ensures that departmental goals and targets are met with primary focus on customer service to both internal and external customers.

Requirements

• Associate Degree or equivalent from a two (2) year college; or equivalent combination of education and experience.
• Minimum of 3-5 years related customer service experience.
• Ability to communication effectively both orally and in writing.
• Strong organizational skills.
• Intermediate Microsoft office skills.
• Strong problem solving skills.
• Must complete all required training for a “Customer Service Supervisor” outlined in the training manual.

Nice To Haves

• Experience supervising a customer service department preferred.

Responsibilities

• Coordinates all activities required to resolve and respond to customer issues in a quick, efficient and professional manner.
• Delegates, monitors and coordinates department daily functions to meet deadlines required by customers, sales and operations.
• Administers Accounts Payable for the plant: tracking purchase orders, coding invoices, reconciliation of receipts to bills
• Resource person in the plant for HR administration, new employee setup, and maintenance of files related to personnel, benefits, orientation of new staff and payroll setup.
• Resource person for Accounts Receivable.
• Performs various administrative duties: information requests, routine reports, ordering supplies, handling vendors, administrative support to General Manager and QA Manager
• Assists with other tasks as assigned by Supervisor.
• Supervises the Customer Service Administrator and/or Office Administrator

Benefits

• Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending Accounts
• 401(k) program with Company match that immediately vests
• Paid holidays, vacation and sick time
• Free financial planning assistance
• Paid parental leave
• Education assistance
• Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree