Customer Service Supervisor

Staff Up•Dallas, TX

3d•$65,000 - $75,000•Onsite

About The Position

Direct Hire Staff Up is seeking a dynamic and experienced Customer Service Supervisor to support clients and customer base as well as outside sales department. Must have experience in the Construction Industry! BILINGUAL is a plus! Annual Salary $65,000-$75,000 Potential for monthly bonuses Duties and Responsibilities: Provide ongoing support and direction to Customer Service Representatives to ensure accurate and complete order entry, processing, on-time delivery, and invoicing Interact with detailing, estimating, and outside sales, production, and shipping departments to maintain on-time delivery. Ensure customers’ expectations are exceeded. Coordinate new customer requests for product samples, specifications, pricing, and availability with various departments, i.e. sales, production etc. Provide on-going direction, guidance, training, and support to staff which includes making personnel decisions on employee hire, compensation, evaluation, and disciplinary action. Oversee the Dallas CSR & Inside Sales Team while supporting other locations by standardizing everyday procedures Oversee showroom layout, stocking, cycle counting and overall organization Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, vendors, and the general public. Directly supervises all counter and inside sales personnel for the branch. Responsibilities include hiring, training, evaluation, coaching, discipline and termination of administrative employees. Employees will address and resolve complaints of branch administrative personnel. Ability to solve problems and deal with a variety of concrete variables in situations where limited standardization exists.

Requirements

1-3 years of experience in customer service management
Experience in building materials supply preferred
Strong working knowledge of Microsoft Office Suite
Epicor – Biz Track experience a plus
Strong written and verbal communication skills
Bilingual – English/Spanish (Preferred)
Construction Industry: 3 years (Required)
Customer Service Supervisor: 3 years (Required)
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, vendors, and the general public.

Nice To Haves

BILINGUAL is a plus!
Epicor – Biz Track experience a plus
Experience in building materials supply preferred
Bilingual – English/Spanish (Preferred)

Responsibilities

Provide ongoing support and direction to Customer Service Representatives to ensure accurate and complete order entry, processing, on-time delivery, and invoicing
Interact with detailing, estimating, and outside sales, production, and shipping departments to maintain on-time delivery.
Ensure customers’ expectations are exceeded.
Coordinate new customer requests for product samples, specifications, pricing, and availability with various departments, i.e. sales, production etc.
Provide on-going direction, guidance, training, and support to staff which includes making personnel decisions on employee hire, compensation, evaluation, and disciplinary action.
Oversee the Dallas CSR & Inside Sales Team while supporting other locations by standardizing everyday procedures
Oversee showroom layout, stocking, cycle counting and overall organization
Directly supervises all counter and inside sales personnel for the branch.
Responsibilities include hiring, training, evaluation, coaching, discipline and termination of administrative employees.
Employees will address and resolve complaints of branch administrative personnel.
Ability to solve problems and deal with a variety of concrete variables in situations where limited standardization exists.