LIHAA | CUSTOMER SERVICE SUPERVISOR | HIRING BONUS

Unifi • Lihue, HI

9d • Onsite

About The Position

Unifi is seeking a Customer Service Supervisor to lead a team of agents and provide customer service to passengers throughout arrivals, ticketing, check-in and boarding, baggage services, reservations, and other passenger queries or complaints. The position is based in Lihue, Hawaii, and is listed as full-time. The base pay rate is $22.00. A hiring and retention bonus of up to $2,000 is available exclusively for positions under the LIHAA Contract after eligibility requirements are met.

The role involves assisting passengers throughout the airport, including passengers with special needs, and coordinating with ramp agents on wheelchairs, strollers, and gate-checked bags. The supervisor monitors safe working conditions and follows company policies, safety procedures, regulatory requirements, and applicable laws. The work may involve rotating shifts, nights, weekends, holidays, overtime, and outdoor weather conditions, including severe seasonal elements.

Requirements

• High school diploma, GED, or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required by airport, state, or customs requirements.
• Must be able to constantly lift up to 70 pounds and more; push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
• Must be able to work rotating shifts and hours, nights, weekends, holidays, and overtime.
• Must be able and open to work outdoors in weather conditions that may include severe seasonal elements.

Nice To Haves

• One year of relevant work experience in the aviation or ground handling services industry.

Responsibilities

• Lead a team of agents in customer service duties.
• Welcome passengers and assist them through arrival and check-in, including supporting unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
• Handle ticketing and check-in using a computerized system, including boarding, baggage services, reservations, and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading on departure and delivered to passengers on arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Monitor and enforce safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and applicable laws.
• Promote and adhere to policies concerning Safety, Anti-Harassment, and Equal Employment Opportunity.
• Perform other related duties as assigned within the skill, experience, and capabilities expected for the position.
• Complete work safely and securely, following company safety and operational standards.
• Immediately report safety and security incidents and potential hazards in line with the Unifi Fair and Just Culture Policy.

Benefits

• Flight privileges for employees and eligible family members after 30 days.
• Weekly pay for hourly employees; California employees are paid biweekly.
• Paid time off for full-time employees.
• Comprehensive medical, dental, and vision insurance for full-time employees.
• 401(k) for all employees.
• Exclusive discounts and additional wellness programs.
• Up to $2,000 in hiring and retention bonuses for positions under the LIHAA Contract after eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED