Customer Service Supervisor - Northville MI

Meijer•Northville, MI

6h•Onsite

About The Position

As a Supervisor, you will plan, direct and supervise Team Members in the day to day operations within the Customer Service/Front End Department. Serve as the mentor and coach for all Team Members. Implement strategies to improve customer service, drive department sales while ensuring customer needs are met and service is quick and efficient. Maintain department appearance with a focus on prime shopping hours, product presentation and company standards. Working at Meijer is more than just a way to pay the bills!

Requirements

High school diploma or its equivalent required.
2-3 years of related retail experience.
One year of management experience.
Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
Demonstrated ability to resolve conflict and by addressing root cause issues.
Demonstrated ability to manage multiple tasks.
Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
Demonstrated ability to teach suggestive selling.
Demonstrated ability to lead an organization that practices working safely at all times
Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.

Responsibilities

Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
Responsible for staffing, selection and hiring to achieve staffing needs.
Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
Documents and applies disciplinary actions and makes recommendations concerning discharge.
Responsible for P&L, achieving sales and maintaining shrink for the department.
Models exceptional, fast and friendly customer service.
Communicates the Meijer Friendly Initiative in all team meetings and conversations.
Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
Communicates the Meijer Friendly Initiative in all team meetings and conversations.
Promotes a safe work environment.
Reliable and consistent attendance required.
Performs other duties as assigned.