Customer Service Supervisor (Medical Laboratory Scientist)

Sonic Healthcare USA • Austin, TX

20h • Onsite

About The Position

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! You are made of leadership material. You have proven people skills, a passion for patient care, and the drive to succeed. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours? This opportunity is full-time during first shift. This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Requirements

• Bachelor's degree in Medical Technology (Chemical, Physical, Biological, or Clinical Laboratory Science); OR qualifies as a supervisor under current CLIA regulations
• Certification by the American Society of Clinical Pathologists or equivalent
• Previous experience in a clinical laboratory or other service organization.
• Exceptional communication skills
• Top notch typing proficiency (at least 35wpm), including 10-key
• Ability to thrive in a fast-paced environment

Nice To Haves

• 2+ years of experience working in a call center or in the laboratory
• Previous leadership experience

Responsibilities

• Interact with a variety of clients/patients and ensure exceptional, customer-focused service.
• Support the Operations Manager with furthering departmental goals and objectives, including developing and inspiring your team of employees, resolving customer issues, and interfacing with other laboratory departments.
• Manage departmental resources, optimize processes, and maximize profitability.
• Champion safety, compliance, and quality control.

Benefits

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your eligible dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) that includes a generous company match
• A sense of belonging – we are a community!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level